CompTIA A+ Core & Core 2 (Including Exams)
Provides the foundational skills and knowledge to install, maintain and support the networks, software and hardware that is essential to IT operations within an organisation
Delivery Method: Self Study via E-Learning Platform
Learning Hours: Approximately 74 hours
Prerequisites: CompTIA recommends the equivalent to 9 to 12 months hands-on experience working with IT equipment and networks
E-Learning Syllabus
Topics Covered
Lesson 1: Installing Motherboards and Connectors
Lesson 2: Installing System Devices
Lesson 3: Troubleshooting PC Hardware
Lesson 4: Comparing Local Networking Hardware
Lesson 5: Configuring Network Addressing and Internet Connections
Lesson 6: Supporting Network Services
Lesson 7: Summarising Virtualisation and Cloud Concepts
Lesson 8: Supporting Mobile Devices
Lesson 9: Supporting Print Devices
Lesson 10: Configuring Windows
Lesson 11: Managing Windows
Lesson 12: Identifying OS Types and Features
Lesson 13: Supporting Windows
Lesson 14: Managing Windows Networking
Lesson 15: Managing Linux and macOS
Lesson 16: Configuring SOHO Network Security
Lesson 17: Managing Security Settings
Lesson 18: Supporting Mobile Software
Lesson 19: Using Support and Scripting Tools
Lesson 20: Implementing Operational Procedures
Labs Included
Assisted Lab: Exploring the Lab Environment
Assisted Lab: Installing a Motherboard
Assisted Lab: Installing Power Supplies
Assisted Lab: Installing and Configuring System Memory
Assisted Lab: Installing RAM
Assisted Lab: Installing CPU and Cooler
Assisted Lab: Upgrading and Installing GPU and Daisy-Chain Monitors
Assisted Lab: Exploring the Virtual Machine Lab Environment
Assisted Lab: Compare Networking Hardware
Assisted Lab: Compare Wireless Network Technologies
Assisted Lab: Configure a SOHO Router
Assisted Lab: Compare Protocols and Ports
Assisted Lab: Troubleshoot a Network #1
Assisted Lab: Troubleshoot a Network #2
APPLIED Lab: Troubleshoot a Network #1
APPLIED Lab: Troubleshoot a Network #2
Assisted Lab: Adding Expansion SSD in a Laptop
Assisted Lab: Upgrading Laptop RAM
Assisted Lab: Replacing Laptop Non-User Removable Battery
Assisted Lab: Configuring Laptop Dock and External Peripherals
Assisted Lab: Deploy a Printer
Assisted Lab: Manage User Settings in Windows
Assisted Lab: Support Windows 11
Assisted Lab: Configure Windows System Settings
Assisted Lab: Use Management Consoles
Assisted Lab: Use Task Manager
Assisted Lab: Monitor Performance and Event Logs
Assisted Lab: Use Command-line Tools
APPLIED Lab: Support Windows 10
Assisted Lab: Perform Windows 10 OS Installation
Assisted Lab: Perform Ubuntu Linux OS Installation
Assisted Lab: Install and Configure an Application
Assisted Lab: Troubleshoot a Windows OS Issue
Assisted Lab: Configure Windows Networking
Assisted Lab: Configure Folder Sharing in a Workgroup
Assisted Lab: Manage Linux using Command-line Tools
Assisted Lab: Manage Files using Linux Command-line Tools
APPLIED Lab: Support and Troubleshoot Network Hosts
Assisted Lab: Configure SOHO Router Security
Assisted Lab: Configure Workstation Security
Assisted Lab: Configure Browser Security
Assisted Lab: Troubleshoot Security Issues Scenario #1
APPLIED Lab: Troubleshoot Security Issues Scenario #2
Assisted Lab: Use Remote Access Technologies
Assisted Lab: Implement Backup and Recovery
Assisted Lab: Implement a PowerShell Script
Assisted Lab: Implement Bash Script
Assisted Lab: Manage a Support Ticket
Assisted Lab: Support Active Directory Domain Networking
Exam Details
Exam Voucher
You will receive exam vouchers to undertake the A+ Core 1 (220-1101) and the A+ Core 2 (220-1102) exams with Pearson Vue. The exam can be taken online or by registering to attend your nearest Pearson Vue testing centre (details available when booking with Pearson Vue)
CertMaster revision and test preparation
To prepare for your examination you will be provided access to the CompTia CertMaster platform which allows you to practice exam style questions and performance tasks and will provide insights into areas for review, revision and practice.
Exam
The exams are a combination of multiple choice, drag & drop and performance task based questions
Each exam has a maximum of 90 questions to complete in 90 minutes
Pass mark for the A+ Core 1 (220-1101) exam is 675 out of a possible 900 marks
Pass mark for the A+ Core 2 (220-1102 exam is 700 out of a possible 900 marks