This 1 day course aims to raise the awareness of potential strategies to consider when dealing with confrontation, and how to prevent such circumstances from arising. It focuses on the ability to actively listen and respond to situations where there is a risk of conflict or confrontation.
Delivery Method: Face-to-face session
Learning Hours: 1 day (7 hours of learning)
Key topics:
- Effective communication
- Active listening
- Problem-solving
Assessment details
The assessment is comprised of a multiple choice examination to be completed at the end of the 2 day course.
If you are an employer looking to enrol multiple staff on to this course we can offer this course on site at your place of work. (please note ACT/ALS will not cover any additional costs this may incur)