The Highfield Level 2 Award in Conflict Management (RQF) aims to provides participants with the knowledge and skills needed to effectively manage and resolve conflicts in the workplace, fostering a more harmonious and productive work environment.
Delivery Method: Face-to-face session
Learning Hours: 1 day (7 hours of learning)
Key topics:
- Effective communications
- Active listening
- Problem-solving
Assessment details
This course has no assessment requirements.
On completion of this course you will gain a Highfield accredited Level 2 Award in Conflict Management.
If you are an employer looking to enrol multiple staff on to this course we can offer this course on site at your place of work. (please note ACT/ALS will not cover any additional costs this may incur)