Suitable for any organisation that gathers information by way of interview, including for use in formal, civil, criminal or employment processes. Participants will learn how to develop a structured approach to interviewing. This training will provide the interviewer, with a process, to achieve the best opportunity to gather detailed information from interview and how to use appropriate questions to facilitate detailed answers.
Delivery Method: Face-to-face session
Learning Hours: 1 day (7 hours of learning)
Key topics:
- Interview preparation
- Questioning techniques
- Active listening and observation
Assessment details
There is no formal assessment for this training courses.
If you are an employer looking to enrol multiple staff on to this course we can offer this course on site at your place of work. (please note ACT/ALS will not cover any additional costs this may incur)