Level 2 Providing Financial Services
(Life, Pensions & Investments Pathway)
Foundation Apprenticeship
The Level 2 Providing Financial Services (Life, Pensions and Investments Pathway) Apprenticeship has been designed with employers in Wales with the aim of providing the foundational skills and knowledge required to begin a successful career in the provision of life and pensions investments.
Who is the apprenticeship for?
- Ideal for apprentices beginning their career in the life, pensions and investments industry.
- Perfect for existing employees looking to upskill their competence in providing financial services.
- Accredited qualification for life, pensions and investments professionals to validate their competence and knowledge of the life, pensions and investments sector.
Why do an apprenticeship?
Accelerate Career Growth: Apprentices gain valuable skills and knowledge specific to the life, pensions and investments industry, building their expertise in customer service, financial products and services and industry regulations. Through practical experience and structured learning, apprentices will develop personally and professionally, acquiring transferable skills that will benefit them throughout their career. Successful completion of the qualification opens doors to various career opportunities within the life, pensions and investment sector such as Pensions Administrator and Team Leader.
Practical and Real-World Learning: Our programme emphasises practical, real-world learning. Apprentices will practice skills in the workplace collaborating with experienced colleagues and supported by ALS professionals who will guide the apprentice through every step of the process.
Tailored Curriculum: Our comprehensive curriculum is designed to meet the demands of the continually evolving insurance industry. It has a flexible approach and allows apprentices and their employers to choose optional and additional units that meet the requirements of their specific job role. Apprentices will cover essential topics such as regulatory compliance, planning and organising work and customer relationship management.
Experienced and Knowledgeable Advisors: Throughout the apprenticeship, we will provide access to a network of experienced and qualified advisors who will offer guidance, support, and feedback.
What will you learn
This apprenticeship is made up of a combination of mandatory units and optional units. We will work with you to decide which optional modules are most suited to you and your job role.
Units include:
- Complying with regulations within the financial services environment.
- Improving and maintaining workplace competence in a financial services environment.
- Planning and organising work in a financial services environment.
- Building effective relationships with clients in a financial services environment.
- Dealing with requests to cancel financial services products or services.
- Processing documentation for straightforward life, pensions and investment contracts.
- Processing life, pensions and investment business applications.
- Processing straightforward requests for payment against life, pensions and investment contracts.
- Providing information to customers in a financial services environment.
- Underwriting straightforward alterations to life, pensions and investment contracts.
And many more…
Course delivery
- Typical duration of 18 months.
- Induction session for apprentices and for their line managers.
- One to One tutor coaching and assessment support sessions
- 4 Essential skills assessment days. (2 Preparation Day and 2 Live Task Day)
- 2 hour long essential skills confirmatory tests.
Essential Skills activities are not applicable to apprentices with exemptions.
On completion you will achieve
- Level 2 Certificate in Providing Financial Services (Life, Pensions and Investments Pathway)
- Level 2 Certificate in Customer Service
- Level 1 Essential Skills Communication
- Level 1 Essential Skills Application of Number
Essential skills may not be applicable where apprentices can show an exemption
Download the full course outline
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