Level 2 Providing Financial Services (Insurance Pathway)
Foundation Apprenticeship
The Level 2 Providing Financial Services (Insurance Pathway) Apprenticeship has been designed with employers in Wales to provide the foundational skills and knowledge required to begin a successful career in the insurance industry. Building an understanding of the regulatory frameworks and compliance requirements of the industry along side the practical and customer service skills to work effectively in the insurance sector.
Who is the apprenticeship for?
- Ideal for apprentices beginning their career in the insurance industry.
- Perfect for existing employees looking to upskill their competence in providing financial services.
- Accredited qualification for insurance professionals to validate their competence and knowledge of the financial service industry.
Why do an apprenticeship?
Accelerate Career Growth: Undertaking the Level 2 apprenticeship will fast-track career development by providing invaluable hands-on experience alongside theoretical knowledge. Apprentices will be equipped with the tools to thrive and build a fulfilling career in the insurance industry.
Industry-Recognised Certification: Upon successful completion of this programme, apprentices will earn a prestigious industry-recognised certification, providing them with a competitive edge in the job market. Employer’s value the skills and expertise gained through this apprenticeship, opening doors to exciting opportunities.
Practical and Real-World Learning: Our programme emphasises practical, real-world learning. Apprentices will learn and apply their skills within the workplace, collaborating with experienced colleagues who will guide the apprentice through every step of the process. Gain insights, develop problem-solving abilities, and enhance decision-making skills.
Tailored Curriculum: Our comprehensive curriculum is designed to meet the demands of the constantly evolving insurance industry. Apprentices will cover essential topics such as regulatory arrangements, managing risk, underwriting, claim management and customer relationship management.
Experienced and Knowledgeable Advisors: Throughout the apprenticeship, we will provide access to a network of experienced and qualified advisors who will offer guidance, support, and feedback.
What will you learn
This apprenticeship is made up of a combination of mandatory units and optional units. We will work with you to decide which optional modules are most suited to you and your job role.
Units include:
- Complying with regulations within the financial services environment.
- Improving and maintaining workplace competence in a financial services environment.
- Planning and organising work in a financial services environment.
- Dealing with requests to cancel financial services products or services.
- Dealing with straightforward claims for insured losses.
- Processing straightforward claims for uninsured losses.
- Processing straightforward insurance business as an intermediary.
- Processing straightforward insurance policy documentation.
- Processing straightforward insurance renewals.
And many more…
Course delivery
- Typical duration of 15-18 months.
- Induction session for apprentices and for their line managers.
- One to One tutor coaching and assessment support sessions
- 4 Essential skills assessment days. (2 Preparation Day and 2 Live Task Day)
- 2 hour long essential skills confirmatory tests.
Essential Skills activities are not applicable to apprentices with exemptions.
On completion you will achieve
- Level 2 Certificate in Providing Financial Services (General Insurance Pathway)
- Level 2 Certificate in Customer Service
- Level 1 Essential Skills Communication
- Level 1 Essential Skills Application of Number
Essential skills may not be applicable where apprentices can show an exemption
Download the full course outline
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