Accelerate Your Career Growth: Apprentices gain valuable skills and knowledge specific to the retail banking industry, enhancing their expertise in customer service, financial products and industry regulations. Through practical experience and structured learning, apprentices will develop personally and professionally, acquiring transferable skills that benefit them throughout their career. Successful completion of the apprenticeship opens doors to various career opportunities within the Retail Banking sector, including roles such as Senior Customer Service Representative or Cash Supervisor.

Practical and Real-World Learning: Our programme emphasises practical, real-world learning. Apprentices will practice skills in the workplace collaborating with experienced colleagues and supported by ALS professionals who will guide the apprentice through every step of the process.

Tailored Curriculum: Our comprehensive curriculum is designed to meet the demands of the continually evolving insurance industry. It has a flexible approach and allows apprentices and their employers to choose optional and additional units that meet the requirements of their job role. You’ll cover essential topics such as regulatory compliance, planning and organising work and customer relationship management.

Experienced and Knowledgeable Advisors: Throughout the apprenticeship, we will provide access to a network of experienced and qualified advisors who will offer guidance, support, and feedback.

This apprenticeship is made up of a combination of mandatory units and optional units. We will work with you to decide which optional modules are most suited to you and your job role.

Units include:

• Complying with regulations within the financial services environment.
• Improving and maintaining workplace competence in a financial services environment.
• Planning and organising work in a financial services environment.
• Setting up bank or building society accounts for customers.
• Authorising financial transactions using telecommunications.
• Operating a sterling counter till.
• Operating a multi-currency till.
• Processing documentation for bank or building society accounts.
• Building effective relationships with clients in a financial services environment.
• Providing information to customers in a financial services environment.

And many more…

• Typical duration of 18 months.
• Induction session for apprentices and for their line managers.
• One to One tutor coaching and assessment support sessions
• 4 Essential skills assessment days. (2 Preparation Day and 2 Live Task Day)
• 2 hour long essential skills confirmatory tests.

Essential Skills activities are not applicable to apprentices with exemptions.

• Level 2 Certificate in Providing Financial Services (Retail Banking Pathway)
• Level 2 Certificate in Customer Service
• Level 1 Essential Skills Communication
• Level 1 Essential Skills Application of Number

Essential skills may not be applicable where apprentices can show an exemption